Tell us how can we do better

Your feedback is important to us

We always strive to give you the best service and we’re committed to finding ways to improve. If you have a comment or a concern about the care you or a family member received during a HouseCall, let us know. We welcome your feedback.

How to give feedback

1. Contact us directly
Email us on contact@housecall.co.nz to confidentially discuss your concerns. 

2. Alternatively, 
If you don’t feel comfortable contacting us directly, you can complete this form to share your feedback confidentially with a central clinical advisory team. Once we’ve heard from you, there is a clear process and we’ll be in touch as soon as possible

Feedback form

3. Independent feedback services

You can also contact either of these independent free services:

• The Health and Disability Commissioner (HDC) on 0800 112 233 or follow their process outlined on their website. The HDC is an independent agency that promotes and protects the rights of those who use health and disability services.
• The National Health and Disability Advocacy Service and follow their process online.